Standard Chartered Bank Current Career: Recruitment for Graduate Customer Relationship Officer

Standard Chartered Bank, is recruiting fresh and experienced graduates as Customer Relationship Officers.

POST TITLE:   Customer Relationship Officer

JOB ID: 320646
 

JOB FUNCTION: Consumer Banking
 

JOB LOCATION: Nigeria - SCB
 

FULL/PART TIME: Full time
 

REGULAR/TEMPORARY: Permanent

JOB DESCRIPTION:
 

To assist the Wealth Team Leader in:

• Developing and executing marketing/sales programs and activities to achieve the value center’s sales targets,
• Providing personal financial planning services to customers as well as handle customer enquiries and complaints,
• Reviewing credit applications for personal loans,
• Submission of weekly and monthly sales figures and projections. Other report i.e SOPs & Weekly Activity reports,
• Cross-selling of products and referring business opportunities to other units. 

KEY ROLES & RESPONSIBILITIES:

• Meeting Sales Targets,
• Ensuring that the value center meets its monthly/yearly given sales targets,
• Executing regular sales activities to generate business for the value center,
• Specifically targeting mass profitable clients with a view to growing the current account deposit base.

CUSTOMER SERVICES:

• Providing personal financial planning services to customers,
• Dealing with customer enquiries and complaints,
• Ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries,
• Ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner.  

CREDIT CONTROLS:

• Recommendation of credit approvals for loan applications

PROJECTION OF A POSITIVE IMAGE:

• Ensuring that premises occupied are maintained to a high standard

MARKETING/SALES ACTIVITIES:

• Selling wealth offerings for individuals to increase value center’s liabilities base.
• Executing below the line selling activities to increase value center business
• Building relationships with customers to extend more banking facilities

PROCESSING & REVIEW OF LOANS:

• Ensuring that credit policy is complied with,
• Reviewing loan applications for credit approval.

SUBMISSION OF SALES FIGURES & PROJECTIONS:

• Ensuring that proper sales figures are being submitted,
• Submission of sales activities that are being conducted.

CUSTOMER SERVICE:

• Assisting customers with their personal financial needs,
• Attending to customers enquiries and complaints.

KYC / MONEY LAUNDERING:

• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.

EDUCATIONAL QUALIFICATIONS & SKILLS:

• BSc (Hons)
• Judgment is required continually on:
• Customer service
• Discretionary lending
• Frauds/losses
• Staff development
• Credit reviews and recommendations
• Ability to plan daily/periodic operations
• Strong customer service orientation
• Strong interpersonal and communication skills
• Salesmanship, energy and drive
• Sound knowledge of administrative procedures
• Relevant academic and work experience

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

DIVERSITY & INCLUSION:
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

APPLICATION DEADLINE: 28th February, 2012

METHOD OF APPLICATION: 

 
Interested and qualified candidates should follow these steps to apply:

1. Click here to access the SCB portal page
2. Select Nigeria-SCB from the Location dropdown
3. Click Search button
4. Scroll down at the bottom of the page and click Customer Relationship Officer